Salesforce Business Analyst

About ITC  

IT Consultis (ITC) is an award-winning Digital Transformation Consultancy in China & Asia, empowering Fortune 500 companies and C-Levels with the right strategy & execution playbook.

We partner with 500+ premium brands in various sectors, such as LVMH, Apple, Moschino, Hublot, Omega, Maison Margiela, Marni, Stella McCartney, Shiseido, BASF, Intralox, Brandy Melville, Wellington College, AmCham, Banyan Tree, Accor, Pernod Ricard, Pirelli, Swatch Group, and more.

Our expertise includes:

• Digital Transformation & Change Management (including Digital Transformation Talent Augmentation)
• CRM, CDP, Data, Marketing Automation & Clienteling
• Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps
• System Integration, APIs & Infrastructure Management.

Position Overview

As a Salesforce Business Analyst at IT Consultis, you will be instrumental in driving digital transformation services for our clients in the luxury retail industry, leveraging Salesforce solutions. Your primary responsibility will be to understand client business processes, identify opportunities for enhancement, and translate requirements into Salesforce-specific solutions. The successful candidate will collaborate with cross-functional teams to ensure the seamless integration of Salesforce technologies, contributing to the success of our clients’ digital initiatives. 

Key Responsibilities

• Conduct in-depth analysis of client business processes to identify Salesforce-related opportunities for improvement and efficiency.
• Collaborate with clients and internal stakeholders to gather and document Salesforce requirements.
• Translate business requirements into clear and detailed functional specifications for Salesforce development teams.
• Work closely with project managers, Salesforce developers, and other stakeholders to ensure successful project delivery.
• Conduct impact analysis and feasibility studies, assessing risks and benefits of proposed Salesforce solutions.
• Develop and maintain strong relationships with clients, acting as a Salesforce expert and trusted advisor throughout the project lifecycle.
• Provide support in Salesforce user acceptance testing (UAT) and assist in resolving any issues or discrepancies.

 Requirements

• Bachelor’s degree in business administration, Information Technology, or a related field.
• Proven experience as a Business Analyst with a focus on Salesforce implementations.
• Strong analytical and problem-solving skills specific to Salesforce solutions.
• Excellent communication and interpersonal skills, and clienteling mindset.
• Salesforce certifications are a plus.
• Familiarity with the luxury retail industry is advantageous.
• Experience in B2C projects is a plus.
• Familiarity with WeCom projects is a plus.

The Package

• Udemy and internal courses to upgrade yourself
• Employment and insurance benefits above the market
• Professional career path and frequently objectives, review
• Multicultural team (10+ nationalities), non-stop parties, sharing, learning
• Lovely office with modern facilities
• Fun and dynamic team with great ambition, always fight for the same goal
• Pantry area with snacks drinks available all the time
• Weekly team gatherings, and parties with some big surprises
• Other exciting team-building activities
• Adjustable desks and ergonomic chairs

For more information, connect with Giang – HR Executive