Head Digital Strategy & Consulting

About ITC 

Join ITC, a trailblazing force with offices in Shanghai, Singapore, and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.  

At ITC, you’ll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you’ll not only witness but also contribute to significant ROI achievements and market successes. We’re not just navigating the future of digital commerce; we’re creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia. 

With a talented team of 60 professionals across APAC, our 2024 milestones include: 

• Delivering 30+ digital transformation workshops for global and local leadership boards like Coty, L’Oreal, Unilever Prestige 

• Executing comprehensive client-telling roadmaps, enhancing customer engagement and loyalty like Moncler, Margiela, Moschino, Christies. In the process ITC trained more than 2,000 Sales Associates 

• Pioneering Salesforce projects for luxury brands in China, notably with LVMH and other fashion groups 

• Contributing to significant eCommerce growth through bespoke website revamps for prominent clients for the top luxury and fashion brands in China and APAC 

• Facilitating remarkable visibility and revenue growth in private traffic areas for top-tier brands. 

• Helping some Fast Fashion Brands growing above 10,000 orders a day 

• Helping brands like Hublot, Omega, Fred drive sales in China through best-in-Class Mini Program  

• Expanding The Hour Glass’s presence across 9 APAC markets. 

• Developing and maintaining successful Mini Programs, enhancing brand reach and customer experience. 

 

About This Position  

As the Head of Digital Strategy and Consulting, you will play a pivotal role in shaping the digital transformation journey of our clients. This position demands a deep understanding of business strategy, technology trends, and a track record of successfully guiding the company through complex digital transformations. You will lead a dynamic team of consultants, collaborate closely with clients, and spearhead strategic endeavors to deliver impactful solutions that foster business growth and innovation. 

Responsibilities  

• Manage the Strategy & Consulting team’s P&L. Implement strategies to optimize profitability and resource allocation while maintaining service excellence. 

• Lead, mentor, and guide the Strategy and Consulting team in formulating and executing digital transformation strategies, while providing cohesive leadership and vision. 

• Drive company expansion by comprehending various lead acquisition strategies within the Presales team and instituting frameworks for effective execution. 

• Construct digital proposals for clients, employing competitive analysis, business goal assessment, customer needs evaluation, user persona creation, user journey mapping, and delivering strategic, actionable recommendations. 

• Monitor client satisfaction metrics to enhance their experience and cultivate long-term partnerships. 

• Cultivate partner relationships to facilitate project delivery and foster business expansion. 

• Familiarize yourself with the Social CRM Tools utilized by ITC, and advise clients on Engagement, Personalization, and Conversion strategies. 

• Oversee the end-to-end execution of digital transformation projects, ensuring alignment with strategic objectives, timelines, and budgetary constraints. 

• Monitor Strategy and Consulting project milestones, risks, and deliverables to ensure successful outcomes. 

• Contribute to the formulation of client strategies with both public and private traffic focus.  

• Manage client accounts, serving as the primary point of contact and ensuring client expectations are met or exceeded. 

• Develop new business (+ upsell / cross-sell) with existing clients, partners and/or identify areas of improvement to meet sales quotas. 

• Provide regular financial reports and insights of gross margins to identify areas for optimization and cost efficiency. 

• Continuously research industry trends and technologies, implementing best practices to streamline workflows and enhance performance. 

• Contribute to the expansion of departmental service offerings by researching, analyzing, and learning the latest solutions available in the Chinese market pertinent to our business. 

Requirements  

• Minimum of 6 years of leadership experience in digital transformation consultancy or related fields, with a track record of driving significant business growth and managing complex projects. 

• Exceptional proficiency in English, both written and verbal, with a proven ability to communicate effectively and present ideas to diverse audiences. 

• Ability to do change management with senior directors 

• Proven success in surpassing sales targets and cultivating strategic partnerships, with a deep understanding of WeCom, CRM, sCRM, MA, and clienteling strategies. 

• Salesforce knowledge or certification is a major plus  

• Extensive experience in luxury retail is a big plus, with a solid understanding of industry-specific challenges and trends. 

• Exceptional negotiation skills and strategic decision-making abilities, with a focus on building and maintaining long-term client relationships. 

• Strong leadership qualities, with the ability to mentor and develop team members while fostering a culture of collaboration and innovation. 

The Package 

• Professional career path and frequent objectives, review 

• Multicultural team (10+ nationalities), non-stop sharing, learning 

• Lovely office with modern facilities 

• Fun and dynamic team with great ambition always striving toward the same goal 

• Pantry area with snacks, and drinks available all the time 

• Other exciting team-building activities 

• ENGLISH is the main daily communication language 

 

Contact: career@it-consultis.net