Blog/CRM/Salesforce on Alibaba Cloud Consulting & Implementation Services
Streamline Data Flows and Optimize Customer Relationship Management in China with Tailored Salesforce Solutions
"As a certified Salesforce partner, ITC is at the forefront of empowering brands with expert onboarding, seamless migration, and end-to-end implementation for Salesforce Global and Salesforce on Alibaba Cloud (SFOA)."
Aurelien Rigart - Managing Director & Co-Founder at IT Consultis (ITC)
Salesforce on Alibaba Cloud (SFOA): Why It Matters
While private traffic management remains a solid foundation for CRM in China, to stay ahead and succeed, brands must establish a centralized CRM system in China that:
- Consolidates all data flows to craft holistic profiles & streamline task management
- Bridges global and local CRM
Here’s where Salesforce China / SFOA comes in.
Recognized as the world's leading CRM solution, Salesforce and Alibaba Cloud (AliCloud) partnered up to deliver localized Customer 360 solutions for China:
- Empowering local customer engagement platforms (e.g., WeCom, WeChat…) and local internet ecosystems (e.g., map services, payment services, social media services, eCommerce services)
- Facilitating seamless integration with local business systems (e.g., POS, OMS, PIM) and global CRM (e.g., global Salesforce instance)
- Integrating with local data analytics, consumer insights tools, BI, and Marketing Automation solutions
- Ensuring compliance with China’s data residency regulations by hosting data on AliCloud
- Enhancing performance and accessibility through AliCloud's secure and compliant cloud infrastructure
Why IT Consultis (ITC) as Your Salesforce Implementation Partner?
Certified Salesforce Consulting & Implementation Partner
With 50+ Salesforce certifications, we bring deep expertise across Salesforce Global and Salesforce China, serving both B2C and B2B industries with tailored solutions
Certified Alibaba Cloud Expertise
Our team holds certifications in Cloud Computing, Cloud Native, Cloud Security, Cloud Networking, Microservices, Cloud Containers, and Cloud Architecture, ensuring secure and scalable solutions
China Market Specialists
Our experienced strategy consultants, project managers, and developers understand the complexities of the China market, with years of experience driving digital transformation initiatives (incl. CRM) for both global and Chinese brands
Project Management & Change Management Capabilities
With teams in China and Vietnam, we bridge cultural and communication gaps, ensuring seamless collaboration between your local China teams and global headquarters for smooth project execution
Explore Our Salesforce on Alibaba Cloud Implementation Services
Salesforce Consulting
Define a seamless data flow architecture across your China and global tech stacks, ensuring compliance, efficiency, and a customer-centric approach; Develop a strategic CRM roadmap that leverages SFOA to maximize customer engagement and operational success in China
Salesforce on Alibaba Cloud Migration & Data Transition
Securely migrate from your existing CRM system in China to SFOA; Or adapt your global CRM set-up for SFOA, ensuring data integrity, minimal disruption, and optimized processes for a smooth transition
Salesforce Configuration & Customization
Tailor Salesforce to your unique workflows, implement custom fields, objects, and automation, and develop localized solutions that resonate with China’s market landscape
Salesforce Platform Development
Build custom applications and advanced functionalities on the Salesforce platform as needed, leveraging third-party integrations to enhance system capabilities
System Integrations
Connect Salesforce on Alibaba Cloud seamlessly with WeChat, WeCom clienteling, E-Commerce, ERP, POS... and other third-party systems, ensuring unified data flow and cross-platform functionality
Advanced Analytics & Reporting Set-up
Enable data-driven decision-making with dynamic real-time, consolidated dashboards to refine customer engagement strategies and optimize business performance
Change Management & Training
Provide structured training programs to help all relevant teams effectively onboard and maximize the Salesforce CRM platform
Continuous Optimization
Offer ongoing support, performance monitoring, system tuning, and enhancement to ensure SFOA remains agile and aligned with your business needs
Our Experiences
SFOA Implementation
ITC is empowering various brands across B2C & B2B industries with a proven methodology for adopting & implementing Salesforce on Alibaba Cloud:
- Retail (Luxury, Fashion, F&B, Automotive...)
- B2B (Professional Services, Manufacturing...)
- Government Agencies
- Education
- Hospitality...
Localized Clienteling x SFOA
ITC also supports brands with WeCom clienteling deployment and localizing global clienteling apps to optimize their customer engagement in China. With seamless integration into SFOA, we ensure streamlined data flows and enhanced clienteling operations.
