Strategy & Consulting Assistant (Intern)

About IT Consultis 

Join ITC, a trailblazing force with offices in Shanghai, Singapore, and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.  

At ITC, you’ll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you’ll not only witness but also contribute to significant ROI achievements and market successes. We’re not just navigating the future of digital commerce; we’re creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia. 

With a talented team of 60 professionals across APAC, our 2023 milestones include: 

• Delivering 30+ digital transformation workshops for global and local leadership boards like Coty, L’Oreal, Unilever Prestige 
• Executing comprehensive client-telling roadmaps, enhancing customer engagement and loyalty like Moncler, Margiela, Moschino, Christies. In the process ITC trained more than 2,000 Sales Associates 
• Pioneering Salesforce projects for luxury brands in China, notably with LVMH and other fashion groups 
• Contributing to significant eCommerce growth through bespoke website revamps for prominent clients for the top luxury and fashion brands in China and APAC 
• Facilitating remarkable visibility and revenue growth in private traffic areas for top-tier brands. 
• Helping some Fast Fashion Brands growing above 10,000 orders a day 
• Helping brands like Hublot, Omega, Fred drive sales in China through best-in-Class Mini Program  
• Expanding The Hour Glass’s presence across 9 APAC markets. 
• Developing and maintaining successful Mini Programs, enhancing brand reach and customer experience. 

 About this Position 

This position is unique and integrated between Strategy Consulting, Project Management, and Presales Consulting, thus requiring a high level of proactivity and a self-driven mindset.  

For this position, you will be placed in ITC Strategy & Consulting Department, working on our digital transformation projects and communicating directly with the clients in both English and Chinese. In addition, you will also occasionally help our Presales team on their strategy proposals to win more deals.  

We are a team of highly-proactive individuals that work seamlessly as a team, supporting one another for continuous growth and knowledge building. We place strong emphasis on investing in our teammates’ progression over time. As such, we are looking for an A-player that can really contribute to the team with innovative ideas and strategic value. 

Main Responsibilities 

Digital Transformation & Strategy:  

• Help our clients rethink the impact of digital on their business and accelerate their transformation efforts 
• Support our Digital Experiences Manager to manage multiple clients’ digital transformation initiatives with ITC strategic services (Marketing Automation, Personalization, WeChat, WeCom Consultation) 

Customer Centricity & Personalization:  

• Reinvent customer experience, leverage journey maps, and capture data to deliver precision marketing  
• Develop strategies for data capture, personalized welcome journeys, tagging, and segmentation to help our clients build 360-degree customer profiles 

Data & Analytics:  

• Utilise customer data and insights to develop highly targeted experiences for customers across online and offline channels  
• Work with analytics tools (Baidu Tongji, WeChat, Excel, BI / Tableau, etc..) to extract data and provide insights for monthly & quarter analytics reports 
• Build comprehensive reports and present to the client’s key insights and suggestions for optimization 

Project Management:  

• Monitor day-to-day performance, project progression, and reporting to ensure key milestones are reached 
• Coordinate among internal and external stakeholders to ensure smooth communication throughout the entire project execution process 
• Create and manage client’s WeChat Official Accounts & WeChat Work (WeCom) including registration, setup, implementation, content, follower, and post management 

Ad-hoc as required: 

• Build strategy reports and proposals to pitch to clients and obtain buy-in for digital initiatives 
• Help Presales team to deliver pre-sales pitches / workshop materials via Keynote or PPTX 
• Stay up-to-date, explore, and evaluate trends in China’s digital landscape 
• Other ad-hoc as required by management 

Requirements 

As an A-Player, you will have: 

• Native Chinese speaker, with excellent command of English (speaking, writing, listening, reading) to facilitate cross-border interactions and discussions 
• Final year / Fresh graduate, or 1 year of experience in relevant field (Marketing / Business / CRM / Digital) 
• Ability to “translate” complex technology processes/concepts into meaningful solutions that address business needs 
• Excellent communication and presentation skills. This role requires hands-on communication with the clients. 
• Quick learner, adaptive to difficult digital concepts and workflows 
• Strong attention to detail / detailed-oriented 
• Strong logical thinking, analytical and problem-solving skills 
• Ability to effectively generate data-driven insights and navigate through webs of raw data points 
• Versatile and open to different tasks & roles depending on the team’s needs 
• Great team player, with a positive attitude with eagerness to learn in a fast-paced digital industry 
• Passionate about Technology, Digital Transformation, eCommerce, Marketing Automation, and other digitalization trends in China & Asia markets 

 Nice-to-have: 

• Experience with WeChat Official Account or WeCom  is highly regarded 
• Experience with Social CRM (SCRM) tools in the market (i.e. JINGdigital, ConvertLabs, etc) is a great plus 
• Knowledge of available Digital Analytics tools (Baidu Tongji, Advanced Excel, BI, Tableau, etc…) 
• Experience with Keynote / PPTX or visualization tools (Figma, Photoshop, etc…)  

 Other Information: 

• Report to Digital Experiences Manager and work with 3-5 Strategy Consultants in a team 
• Location: Shanghai 
• Be able to commit to a 6-month internship* 
• Successful candidates who can onboard immediately to be preferred* 
• We value a candidate with excellent work ethics, high commitment, and strategic value delivered throughout the internship and can consider offering full-time position at the end of the internship. 

Benefits: 

• We have an international, dynamic environment with French & European roots (business attire is occasionally required when going to clients’ offices) 
• NO fingerprint timekeeping culture. We believe in effective self-governance and work efficiency (and most importantly, work ethics) in all our teammates 
• Multi-cultural teammates with 14+ nationalities across our 5 offices. You’ll meet different people and learn more about different cultures every day. 
• ENGLISH is the main daily communication language

For more information, connect with Giang – HR Executive