IT Project Manager

About ITC  

Join ITC, a trailblazing force with offices in Shanghai, Singapore, Melbourne and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.  

At ITC, you’ll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you’ll not only witness but also contribute to significant ROI achievements and market successes. We’re not just navigating the future of digital commerce; we’re creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia. 

With a talented team of 60 professionals across APAC, our 2023 milestones include: 

• Orchestrating 30+ digital transformation workshops for global leaders like Coty, LVMH, and Unilever Prestige 

• Empowering 5,000+ Sales Associates across luxury brands like Moncler, Margiela, Moschino, and Christies with comprehensive omnichannel training programs and change management 

• Spearheading Salesforce Commerce Cloud implementations for luxury brands in China, notably with LVMH and other fashion groups 

• Driving eCommerce growth with bespoke website development for clients like Brandy Melville and Hublot 

• Scaling fast fashion to 10,000+ daily orders with optimized e-commerce solutions 

• Igniting sales for Hublot, Omega, and Fred via high-performing Mini Programs in China 

• Expanding The Hour Glass’s presence across 9 APAC markets with integrated solutions 

About You

Responsibilities: 

• Manage and provide proper strategy on IT projects from initiation to closure 

• Implement SalesForce cross departments and stakeholders 

• Oversee the integration and customization of clienteling tools and CRM systems with existing IT infrastructure, ensuring seamless data flow and personalized customer service. 

• Collaborate with marketing, sales, and customer service teams to align clienteling requirements, manage customer data accurately, and ensure compliance with data protection regulations. 

• Completing progress and other required reports to ensure accurate and timely effort reporting 

• Applying appropriate techniques to manage project implementation and change 

• Participating in quality control of deliverables 

• Reporting escalation to stakeholders as needed 

• Establishing and maintaining relationships with company accounts 

• Ensuring the integrity of the project 

• Leadership responsibility to project management team 

• Estimate project workload and schedule 

• Negotiate changes 

Competency: 

Must have: 

• Fluent in both English and Chinese. 

• Ability to conduct Pre-sales presentations in front of clients. 

• Experience in managing and communicating at senior and executive levels; 

• Experience in managing large scale projects in the following solutions: E-commerce platform;  

• Ability to engage and partner with the customer and internal staff as required 

• Ability to work in a multicultural team with different time zones 

• Ability to identify problems and work to resolution as required 

• At least 5 years of experience in digital project management experience; 

• Excellent understanding of web and mobile application development lifecycle; 

• A huge taste in all Web Design trends! UX, UI, Responsive; 

• Excellent communication skills and writing skills

The package 

• Udemy and internal courses to upgrade yourself 

• Employment and insurance benefits above the market 

• Professional career path and frequently objectives, review 

• Multicultural team (10+ nationalities), non-stop parties, sharing, learning 

• Lovely office with modern facilities 

• Fun and dynamic team with great ambition, always fight for the same goal 

• Pantry area with snacks drinks available all the time 

• Weekly team gatherings, and parties with some big surprises 

• Other exciting team-building activities 

• Adjustable desks and ergonomic chairs