(S)CRM / WeCom & Marketing Automation Consultants

What You Will Get Out of This Position

As a Consultant, you will play a key role within the ITC organization.

– You will be the ambassador of ITC to promote the ITC brand to companies ranging from Startups to Fortune 500

– Your work and action will have a direct strategic impact on the performance of the company

– You will work with the most influential minds in the digital world besides interacting with the entire Consulting and Strategy department of ITC

– You will play a key role in a fast-growing organization – the more we grow, the more you grow

Responsibilities

– Lead Strategy and Consulting projects starting from pitch to completion.

– Help the company toward reaching the 52% gross margin objective.

– Manage multiple clients’ digital transformation initiatives end-to-end with ITC’s strategic pillars consisting of BI & Infrastructure Integration, Marketing Automation, WeChat Consultation & Activation.

– Create and manage client WeChat Official Accounts & WeChat Work including registration, setup, implementation, content, and follower, post management.

– Get up to speed on Social CRM Tools used by ITC, and advise clients on Engagement, Personalization, and Conversion strategies.

– Help with ITC’s lead generation activities, including LinkedIn lead generation on daily basis.

– Help to build digital proposals for clients through competitive analysis, identify business goals, assess customer needs, build user personas, map user journeys, and deliver strategic and actionable recommendations.

– Work with analytics tools (Google Analytics, Baidu Tongji, WeChat, etc) to extract data and provide insights on analytics reports.

– Help grow the Department’s service offerings by researching, analyzing, and learning the latest software & tools available in the Chinese market pertinent for our business.

– Assist in company growth by understanding the different lead acquisition strategic initiatives on the Client Services Team and creating routines to execute.

– Contribute to the development of client strategies and experiences on WeChat.

– Stay up-to-date, explore, and evaluate trends in the digital landscape.

– Develop presentation materials for clients.

– Other ad-hoc analysis are required by management.

– Work with Client’s website back office.

– Assist the project managers with content insertion.

– Ability to multitask and work independently as well as in groups to provide solutions.

– Other consulting missions.

Other:

– Support other teams if needed.

– Other duties as assigned.

Requirements

– Native Chinese speaker, with good English communication skills (written and verbal).

– Background in Digital, Tech, Computer Science, and Digital Marketing.

– Experience with WeChat Open Platform.

– Experience with Social CRM tools in the market preferred.

– Knowledge of available Digital Analytics tools (primarily Google Analytics, Baidu Tongji, Youshu) and the ability to navigate through data & performance stats

– Self-motivated individual with a positive attitude, and ability to work individually and on a team.

– Curious with an eagerness to learn.

– Analytical thinker, organized with the ability to see the “big picture” and dig into details.

– Tech-savvy and passionate about staying up to date with the latest technologies and innovations in the Chinese digital landscape.

– Proficiency in computer required (Keynote, Numbers, Pages, or MS Office Suite products).

– Ability to work in an agile, fast-paced environment.

The Package 

– Flexible paid days off and more

– Employment and insurance benefits above the market 

– Professional career path and frequent objectives, review 

– Multicultural team (10+ nationalities), non-stop parties, sharing, learning

– Lovely office with modern facilities 

– Fun and dynamic team with great ambition, always fighting for the same goal 

– Pantry area with snacks drinks available all the time

– Weekly team gatherings, and parties with some big surprises 

– Other exciting team building activities