(S)CRM / WeCom & Marketing Automation Consultants

What You Will Get Out of This Position

As a Consultant, you will play a key role within the ITC organization.

• You will be the ambassador of ITC to promote the ITC brand to companies ranging from Startups to Fortune 500
• Your work and action will have a direct strategic impact on the performance of the company
• You will work with the most influential minds in the digital world besides interacting with the entire Consulting and Strategy department of ITC
• You will play a key role in a fast-growing organization – the more we grow, the more you grow

Responsibilities

• Lead Strategy and Consulting projects starting from pitch to completion.
• Help the company toward reaching the 52% gross margin objective.
• Manage multiple clients’ digital transformation initiatives end-to-end with ITC’s strategic pillars consisting of BI & Infrastructure Integration, Marketing Automation, WeChat Consultation & Activation.
• Create and manage client WeChat Official Accounts & WeChat Work including registration, setup, implementation, content, and follower, post management.
• Get up to speed on Social CRM Tools used by ITC, and advise clients on Engagement, Personalization, and Conversion strategies.
• Help with ITC’s lead generation activities, including LinkedIn lead generation on daily basis.
• Help to build digital proposals for clients through competitive analysis, identify business goals, assess customer needs, build user personas, map user journeys, and deliver strategic and actionable recommendations.
• Work with analytics tools (Google Analytics, Baidu Tongji, WeChat, etc) to extract data and provide insights on analytics reports.
• Help grow the Department’s service offerings by researching, analyzing, and learning the latest software & tools available in the Chinese market pertinent for our business.
• Assist in company growth by understanding the different lead acquisition strategic initiatives on the Client Services Team and creating routines to execute.
• Contribute to the development of client strategies and experiences on WeChat.
• Stay up-to-date, explore, and evaluate trends in the digital landscape.
• Develop presentation materials for clients.
• Other ad-hoc analysis are required by management.
• Work with Client’s website back office.
• Assist the project managers with content insertion.
• Ability to multitask and work independently as well as in groups to provide solutions.
• Other consulting missions.

Other:

• Support other teams if needed.
• Other duties as assigned.

Requirements

• Native Chinese speaker, with good English communication skills (written and verbal).
• Background in Digital, Tech, Computer Science, and Digital Marketing.
• Experience with WeChat Open Platform.
• Experience with Social CRM tools in the market preferred.
• Knowledge of available Digital Analytics tools (primarily Google Analytics, Baidu Tongji, Youshu) and the ability to navigate through data & performance stats
• Self-motivated individual with a positive attitude, and ability to work individually and on a team.
• Curious with an eagerness to learn.
• Analytical thinker, organized with the ability to see the “big picture” and dig into details.
• Tech-savvy and passionate about staying up to date with the latest technologies and innovations in the Chinese digital landscape.
• Proficiency in computer required (Keynote, Numbers, Pages, or MS Office Suite products).
• Ability to work in an agile, fast-paced environment.

The Package 

• Flexible paid days off and more
• Employment and insurance benefits above the market 
• Professional career path and frequent objectives, review 
• Multicultural team (10+ nationalities), non-stop parties, sharing, learning
• Lovely office with modern facilities 
• Fun and dynamic team with great ambition, always fighting for the same goal 
• Pantry area with snacks drinks available all the time
• Weekly team gatherings, and parties with some big surprises 
• Other exciting team building activities