sCRM - CRM - Strategy Consultant

Bring your innovative ideas to the highly-talented and driven Strategy and Production teams at ITC to deliver world-class digital solutions

About the job

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About ITC  

ITC empowers the most ambitious brands on their digital transformation in China and across other Asian markets. With a team of 60 experts in three countries. ITC leverages Martech, e-commerce and omnichannel solutions to maximize client’s  ROI. 

About you 

As Consultant, you will play a key role within the ITC organization. 

  • You will be the ambassador of ITC to promote the ITC brand to companies ranging from Startups to Fortune 500 
  • Your work and action will have a direct strategic impact on the performance of the company 
  • You will work with the most influential minds in the digital world besides interacting with the entire Consulting and Strategy department of ITC 
  • You will play a key role in a fast-growing organization – the more we grow, the more you grow 

Responsibilities 

  • Manage multiple clients digital transformation initiatives end-to-end with ITC’s strategic pillars consisting of BI & Infrastructure Integration, Marketing Automation, WeChat Consultation & Activation 
  • Ability to multitask and work independently as well as in groups to provide solutions  
  • Create and manage client WeChat Official Accounts & WeChat Work including registration, setup, implementation, content, and follower, post management  
  • Get up to speed on Social CRM Tools used by ITC, advise clients on Engagement, Personalization, Conversion strategies 
  • Lead Strategy and Consulting projects starting from pitch to completion 
  • Help with ITC’s lead generation activities, including LinkedIn lead generation on daily basis
  • Help to build digital proposals for clients through competitive analysis, identify business goals, assess customer needs, build user personas, map user journeys, and deliver strategic and actionable recommendations 
  • Work with analytics tools (Google Analytics, Baidu Tongji, WeChat, etc) to extract data and provide insights on analytics reports 
  • Help grow the Department service offerings by researching, analyzing, and learning the latest software & tools available in Chinese market pertinent for our business  
  • Assist in company growth by understanding the different lead acquisition strategic initiatives on the Client Services Team and creating routines to execute 
  • Contribute to the development of client strategies and experiences on Wechat 
  • Stay up-to-date, explore, and evaluate trends in the digital landscape 
  • Develop presentation materials for clients 
  • Other ad-hoc analysis as required by management  
  • Work with Client’s website back office 
  • Assist the project managers for content insertion 

Requirements 

  • Native Chinese speaker, with good English communication skills (written and verbal) 
  • Background in Digital, Tech, Computer Science, Digital Marketing 
  • Experience with WeChat Open Platform 
  • Experience with Social CRM tools in the market preferred 
  • Knowledge of available Digital Analytics tools (primarily Google Analytics, Baidu Tongji) and ability to navigate through data & performance stats  
  • Self-motivated individual with a positive attitude, ability to work individually and on a team 
  • Curious with an eagerness to learn 
  • Analytical thinker, organized with the ability to see the “big picture” and dig into details 
  • Tech-savvy and passionate about staying up to date with the latest technologies and innovations in Chinese digital landscape 
  • Proficiency in computers required (especially with Keynote and MS Excel, Ability to work in an agile, fast-paced environment) 

The Package 

  • Flexible paid days off  
  • Udemy and internal courses to upgrade yourself 
  • Employment and insurance benefits above the market 
  • Professional career path and frequently objectives, review 
  • Multicultural team (10+ nationalities), non-stop parties, sharing, learning 
  • Lovely office with modern facilities 
  • Fun and dynamic team with great ambition, always fight for the same goal 
  • Pantry area with snacks drinks available all the time 
  • Weekly team gatherings, and parties with some big surprises 
  • Other exciting team building activities 
  • Adjustable desks and ergonomic chairs