Social CRM for WeChat: Consulting and Execution Services
ITC author
ITC
ITC

IT Consultis (ITC) is Trusted by Fortune 500 Companies to Unlock Their Marketing Automation & Social CRM Success

ITC's Social CRM initiatives

Social CRM is A Key System to Conduct Marketing Automation in China

DATABASE LOCALIZATION & CENTRALIZATION

Enable data tracking & collection within the WeChat ecosystem (Official Accounts, Mini Programs, WeCom…) to build 360-degree customer profiles 

REAL-TIME PERSONALIZATION

Configure auto-tagging to tailor relevant content pushes, promotions, and product recommendations to each segment, enhancing engagement and conversion 

AI-DRIVEN OPTIMIZATION

Empower AI-powered summaries and suggestions based on data-driven insights to improve results and operational efficiency 

Social CRM Architecture
Social CRM Architecture

Why ITC as Your Marketing Automation & Social CRM Consulting & Execution Agency in China 

ITC's achievement in Marketing Automation

China Market Specialists 

Our experienced strategy consultants understand the complexities of the China market, with years of experience guiding brands through end-to-end Martech strategy & execution

Project Management & Change Management 

With teams in China and Vietnam, we bridge cultural and communication gaps, ensuring seamless collaboration between your local China teams and global headquarters for smooth project execution 

We are Strategic Partners with Leading MarTech Solution Providers 

Our industry-leading certifications strengthen our collaboration with top consulting and tech partners. Together, we deliver best-in-class solutions, ensuring our clients achieve their business goals with cutting-edge technologies. 

We Have Worked with 500+ Partners Across B2C/B2B Sectors

What Do Our Clients Say About Us?

Lily Zhuang 

Group Digital Marketing Manager 

DULWICH COLLEGE INTERNATIONAL  

“ITC has been working closely with both our China and global teams to implement our Marketing Automation roadmap in China across multiple institutions under Education in Motion Global Group. They’ve brought integrity and subject matter expertise throughout the project. They are true experts in Social CRM and WeCom.” 

Read Case Study 

Chelsea Ma 

eCommerce & CRM Manager, APAC 

MOSCHINO 

“China’s nuances necessitate a different approach to customer engagement and communication. We were fortunate to partner with ITC during our digital transformation, which allowed us to leverage the right tools tailored to the Chinese market. This collaboration enabled us to effectively reach our audience and convey the true essence of Moschino in China.” 

Read Case Study 

Genevieve NG 

Regional VP, Deputy Director – Brand, Marketing & Communications, China 

SINGAPORE ECONOMIC DEVELOPMENT BOARD & ENTERPRISE SINGAPORE  

“Overall, a joy to work with and I will strongly recommend IT Consultis to anyone looking for a digital transformation agency in China & Asia, given their expertise in WeChat and Social CRM, and the high calibre of the team.”

Work with ITC to Push the Right Content, to the Right Users, at the Right Time, on the Right Channels

A-Z Digital Audit

Marketing Automation Solution Selection

Strategy Consulting & Customer Journey Mapping

Business System Integrations

Data Security & PIPL Compliance

Setup & Deployment

Change Management & Training

Monthly Reports & Continuous Optimization

Ready to Elevate Your Marketing Automation Setup in China?